Towards Service Excellence

KEY POINTS

1. Customer, Service & Customer Service

2. U/stand the importance of a customer

3. Finding the start point

4. Who is your Customer ?

5. Who is in your Sales team?

6. Sales & service relationship

7. What time Service Excellence

8. Factors impacting Service delivery

9. Setting Performance Goals

10. Evaluation & Development

Date: Friday 22 Jan 2021
Time: 10:00 a.m. – 11:00 a.m. (Cambodia Time)

Speaker: Capt. N Shankar (Ex-ship captain, held Senior positions in Multi-nationals, author, speaker and an experienced business consultant/coach)

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    Event Details
    • Start Date
      January 22, 2021 10:00 am
    • End Date
      January 22, 2021 11:00 am
    • Status
      Expired
    • Location
    • Category