1. Customer, Service & Customer Service
2. U/stand the importance of a customer
3. Finding the start point
4. Who is your Customer ?
5. Who is in your Sales team?
6. Sales & service relationship
7. What time Service Excellence
8. Factors impacting Service delivery
9. Setting Performance Goals
10. Evaluation & Development
Date: Friday 22 Jan 2021
Time: 10:00 a.m. – 11:00 a.m. (Cambodia Time)
Speaker: Capt. N Shankar (Ex-ship captain, held Senior positions in Multi-nationals, author, speaker and an experienced business consultant/coach)