Strategies for Creating Great Customer Service Experience
What are the hidden gems to creating great customer service?
Gone are the days when quality and price were the main considerations in making purchases. In this era, customer service is the de facto reason to do so. The challenge now is how do we turn customer service into an unfair advantage that will raise our business profile.
In this session, join Hazriq Idrus as he takes you onto a journey and discovers:
(Key Learning points)
- Common barriers to providing exceptional service;
- What customer service really is and why it is important for organizational success;
- Strategies to create an outstanding customer service experience
Duration: 30 mins + Q&A